Social Media Schoolhouse

How Focusing on Customer Experience Will Transform Your Marketing

November 9, 2020

In marketing, your customer is in control. They have so much information at their fingertips, they are making decisions before they see your content. That is why Customer Experience is so very important.

In this episode of the Social Media Schoolhouse podcast, I talk about the importance of developing an awesome customer experience and how that will transform your school marketing.

Topics in the podcast include:

  • Brand and Experiences
  • Developing a Customer Focus
  • Defining Your Audience
  • Touchpoint Mapping
  • Word of Mouth Marketing
  • Social Listening

You can find more of my podcasts and blog posts at my website at

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